Overview and acceptance
Throughout these Terms, “Lambert”, “we”, “us” and “our” refer to the operator of this online store, and “you” refers to any visitor, customer or other user of the website.
By visiting the website, using any feature or purchasing a product, you agree to these Terms of Service and to the policies referred to within them. If you do not agree, you must not use the website or our services.
Store operator
The online store is operated under the Lambert name. Complete corporate identification, registered office and legally required contact information are available in the Imprint.
The store may use an external e-commerce platform and specialist service providers to operate the website, process payments, fulfil orders and provide customer support.
Eligibility and customer status
You must have the legal capacity to enter into a binding contract. If you are under the age of majority in your place of residence, you may use the store only with the involvement and consent of a parent or legal guardian.
Unless expressly agreed otherwise, products offered through the store are intended for private customers and normal household use.
Online store terms
You may not use the website, its products or its services for an unlawful or unauthorised purpose. You must not transmit viruses, malicious code or any material designed to disrupt the website or another system.
We may refuse access, limit activity or suspend service where this is reasonably necessary to protect customers, our business, third parties or the security and integrity of the store.
Products, descriptions and availability
We take reasonable care to present product descriptions, dimensions, materials and colours accurately. Screen settings, lighting and the characteristics of natural or handcrafted materials may cause variations. Such variations do not necessarily constitute a defect.
All products are subject to availability. We may modify or discontinue products and correct errors in descriptions or availability where reasonably necessary.
Orders and contract formation
The presentation of products is an invitation to place an order and is not itself a binding offer. By submitting an order, you make an offer to purchase the selected products.
An automated acknowledgement confirms receipt only. A binding contract is formed when we expressly accept your order, dispatch the product or otherwise confirm contract formation. We may reject or cancel an order for legitimate reasons, including unavailability, suspected fraud, pricing errors or delivery restrictions. Any payment already collected for a cancelled order will be refunded.
Prices, taxes and charges
Prices are shown in the currency displayed by the store and include or exclude taxes as indicated at checkout and as required by applicable law. Delivery charges and any other applicable costs will be displayed before you submit your order.
If a price is clearly incorrect, we may decline or cancel the affected order and notify you. Prices and promotions may change without notice, but changes will not affect an order already accepted.
Payment
Available payment methods are displayed at checkout. You confirm that the payment information you provide is current, complete and accurate and that you are authorised to use the selected method.
Payment processing may be performed by independent payment providers under their own terms. We may carry out reasonable verification and fraud-prevention checks before accepting or dispatching an order.
Shipping and delivery
Available destinations, delivery options, estimated timeframes and charges are stated during checkout or in our Shipping Policy. Delivery dates are estimates unless we expressly agree to a binding date.
You are responsible for providing a complete and accurate delivery address and for ensuring reasonable access for delivery. If a delay occurs, your statutory rights remain unaffected.
Title and risk
Ownership of products passes only after full payment has been received, to the extent permitted by law. For consumers, the risk of accidental loss or damage generally passes when the product is delivered to you or to a person designated by you, subject to applicable mandatory law.
Please inspect packages upon arrival and report visible transport damage promptly so that we can assist you. This request does not limit your legal rights.
Cancellations, returns and refunds
Where a statutory right of withdrawal applies, you may exercise it within the legally prescribed period. Instructions, eligibility conditions and the return procedure are described in our Return and Refund Policy.
Refunds are issued to the original payment method unless otherwise agreed or required by law. Certain customised, made-to-order, sealed or hygiene-sensitive goods may be excluded from voluntary or statutory returns where the law permits.
Warranty and defective products
Products are covered by the statutory conformity and defect rights applicable to your purchase. If you believe an item is defective, please contact customer service with your order details and, where helpful, photographs of the issue.
Nothing in these Terms excludes or restricts warranties, remedies or consumer protections that cannot lawfully be excluded.
Customer accounts and information
If you create an account, you are responsible for keeping your login credentials confidential and for activity performed through the account. Please notify us promptly if you suspect unauthorised access.
You agree to provide accurate information and to keep it up to date so that we can process transactions and communicate with you when necessary.
Prohibited uses
You must not use the website to:
- violate any applicable law or the rights of another person;
- submit false, deceptive, defamatory, abusive or unlawful material;
- upload malicious code or interfere with security or functionality;
- collect personal information without lawful authority;
- scrape, reproduce or commercially exploit the website without permission; or
- misrepresent your identity or the origin of any communication.
User content and feedback
If you submit a review, image, idea or other content, you confirm that you have the necessary rights and that the content is lawful, accurate and does not infringe third-party rights.
You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content for operating, promoting and improving the store. We may moderate or remove content where reasonably necessary, but are not obliged to monitor every submission.
Intellectual property
The website and its text, visual design, photographs, graphics, logos, product presentation and software are protected by intellectual-property laws. Except for normal personal use of the store, no material may be copied, modified, distributed, sold or exploited without the rights holder’s prior permission.
Third-party services and links
The website may include links, integrations or tools supplied by third parties. Their services are governed by their own terms and privacy practices. We are not responsible for independent third-party websites or services, except where applicable law provides otherwise.
Please review the relevant third party’s policies before using its service or entering into a transaction with it.
Availability and limitation of liability
We aim to keep the website secure and available but cannot promise uninterrupted or error-free access. We may temporarily suspend or modify the service for maintenance, security or operational reasons.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, gross negligence, breach of an essential contractual obligation, product liability, or any other liability that cannot legally be limited.
Where liability for a slightly negligent breach of an essential contractual obligation may lawfully be limited, liability is limited to the loss that was foreseeable and typical when the contract was formed. Further liability is excluded only to the extent permitted by law.
Privacy, suspension and termination
Our processing of personal information is explained in the Privacy Policy. We may suspend or terminate access if you materially breach these Terms or misuse the store, subject to applicable law.
Provisions which by their nature should survive termination—including payment obligations, intellectual-property rules and limitations of liability—will remain effective.
Changes, governing law and contact
Changes to these Terms
We may update these Terms to reflect legal, technical or business changes. The version published on this page applies from the time it is posted. Material changes will not retroactively alter accepted orders unless required by law or agreed with you.
Governing law and disputes
These Terms are governed by the law applicable at the operator’s registered office, without depriving consumers of mandatory protections available in their country of habitual residence. Statutory rules on jurisdiction remain unaffected. Further dispute-resolution information, where required, is provided in the Imprint.
Severability and entire agreement
If any provision is invalid or unenforceable, the remaining provisions remain effective. These Terms and the policies incorporated by reference form the agreement governing use of the online store, without limiting mandatory statutory rights.
Contact
For questions about these Terms or an order, please use our Contact page. Formal company and postal details are listed in the Imprint.