Overview
This Shipping Policy applies to purchases made through the Lambert online store. Available delivery services depend on the destination, the dimensions and weight of the products, stock location and carrier availability.
The delivery options, estimated timeframe and applicable charges for your specific order are displayed during checkout before payment is completed.
Order processing
After payment and order verification, we prepare the items for dispatch. Processing takes place on business days and does not normally include weekends or public holidays.
Made-to-order, personalised, oversized or temporarily unavailable products may require additional preparation time. Where a longer lead time applies, it will be stated on the product page, during checkout or in the order confirmation.
Shipping destinations
We ship only to destinations offered at checkout. Some products cannot be delivered to certain countries, islands, remote regions, military addresses, parcel lockers or post-office boxes because of carrier, size or legal restrictions.
If your destination is unavailable, please use our Contact page before placing an order. We cannot guarantee that an alternative arrangement will be possible.
Shipping methods
Standard delivery
Standard delivery is offered where available and is handled by a carrier selected according to the destination and parcel requirements.
Express or specialist delivery
Express or specialist delivery may be offered for eligible bags, luggage and accessories. Availability and any additional charge will appear during checkout. Selecting an expedited service shortens carrier transit time but may not reduce product preparation time.
Delivery estimates
Estimated delivery dates are calculated using product availability, processing time, destination and the carrier service selected. The estimate begins after dispatch, not necessarily on the date the order is placed.
Orders containing several items may arrive in separate parcels or deliveries. If this occurs, you will not be charged additional shipping fees unless a separate service was requested and agreed.
Shipping charges
Shipping charges are calculated for each order and displayed before purchase. The calculation may consider destination, parcel size, weight, product type and selected delivery service.
Any free-shipping promotion applies only under the conditions displayed with that offer. Unless stated otherwise, it does not cover express delivery, large-item surcharges, remote-area fees, customs duties or return shipping.
Dispatch confirmation and tracking
When your order leaves the fulfilment facility, we will send a dispatch confirmation to the contact details provided with your order. Where the carrier supports tracking, the message will include a tracking link or reference.
Tracking information may take time to update after the carrier receives the parcel. Please also check your spam or junk folder if you do not see the dispatch message.
Luggage and oversized-item delivery
Suitcases, travel sets or unusually large orders may be shipped separately or handled by a specialist carrier. Tracking details may therefore be issued in more than one message.
Please check the package dimensions and any destination restrictions before ordering. Additional handling or remote-area charges will be displayed at checkout when applicable.
International orders, customs and duties
International shipments may be inspected or delayed by customs. Import duties, taxes, brokerage fees and local charges may apply depending on the destination and are the customer’s responsibility unless checkout expressly states otherwise.
Customs rules differ by country. Please consult the relevant local authority before ordering if you need information about possible charges or import restrictions.
Delivery address and changes
Please provide a complete and accurate address, telephone number and any necessary delivery instructions. We are not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.
If you need to change an address, contact us as soon as possible. Once processing or dispatch has begun, a change may not be possible and the carrier may charge a redirection or re-delivery fee.
Delays and unsuccessful delivery
Delivery may be affected by peak demand, severe weather, transport disruption, customs checks, public holidays, access restrictions or other circumstances outside reasonable control. We will provide available information and assistance if a significant delay is reported.
If nobody is available to receive the order, the carrier may leave instructions, make another attempt or send the parcel to a collection point. Unclaimed or refused orders may be returned to us. Reasonable return or re-delivery costs may be deducted or charged where permitted by law.
Damaged, missing or lost shipments
Please inspect the package and products as soon as reasonably possible after delivery. If an item is damaged, a parcel is incomplete or tracking indicates a delivery you did not receive, contact us promptly with the order number and relevant photographs or information.
Keep the product and all packaging until we have reviewed the case, as the carrier may require them for inspection. Reporting transport damage promptly helps us investigate, but does not reduce any mandatory consumer rights.
Returns and shipping support
Returns are governed by our Return and Refund Policy. Please follow the return instructions before sending an item, as unauthorised parcels may not reach the correct return facility.
For help with delivery, tracking or an address correction, use our Contact page and include your order number. Formal company and postal information can be found in the Imprint.